Campaign to Skip the ‘Web Wormhole’ Drove 10% Increase in telehealth visits | MDLIVE

A creative campaign that invites people to interrupt their cyberchondria and get answers from a real doctor instead.

STRATEGY

By showing the stress that comes from leaving a nagging issue untreated, we gave people a new reason to pick up their phone and see a doctor with MDLIVE.

EXECUTION

I worked closely with the team to plan messages across channels, resulting in a relatable campaign that brought cyberchondria to life across CTV, social, and native articles.

RESULTS

  • 10% increase in visits

  • 218% improvement in click-through rate

  • Top 25% most viewed healthcare ad on TikTok


“We live in an age of instant access, and we’re used to having a world of information right at our fingertips. But sleuthing for symptoms online—particularly when you’re not following up with a doctor—can be a slippery slope.”
— Maggie Williams, MD, a Scottsdale, Arizona-based physician and medical director for MDLIVE